Contact us

Privacy Policy

 

Last Updated: [Date of last update, e.g., September 16, 2025]

Welcome to Refined Aqua! This Privacy Policy describes how Refined Aqua (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us.

 

1. Information We Collect

 

We collect information to provide and improve our services to you. The types of personal information we may collect include:

  • Information You Provide to Us:

    • Contact Information: When you fill out a form, request a quote, or contact us, we may collect your name, email address, phone number, and physical address.

    • Inquiry Details: Information you provide about your water quality concerns or interest in our products and services.

    • Payment Information: If you make a purchase, we may collect payment details (though we typically use a third-party payment processor to handle this securely).

    • Communications: Records of your correspondence with us, including emails and phone calls.

  • Information We Collect Automatically:

    • Usage Data: We may automatically collect information about how you interact with our website. This can include your IP address, browser type, operating system, device information, the pages you visit, the time and date of your visit, and other diagnostic data.

    • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our website and hold certain information. These technologies help us understand your preferences, improve our services, and deliver personalized content and advertisements. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.

  • Information from Third Parties:

    • We may receive information about you from third-party services and partners, such as advertising platforms (e.g., Facebook, Google) if you interact with our ads. This may include demographic data or interests that help us improve our marketing efforts.

 

2. How We Use Your Information

 

We use the information we collect for various purposes, including:

  • To Provide and Manage Our Services: To schedule appointments, provide in-home water tests, deliver products, and perform installations.

  • To Communicate with You: To respond to your inquiries, provide customer support, and send you important updates about your service.

  • For Marketing and Advertising: To send you promotional materials and information about our products and services. We may use your information to create targeted advertisements on social media platforms.

  • To Improve Our Website and Services: To analyze how our website is used and to develop new products, services, and features.

  • For Legal and Security Reasons: To protect our rights and property, prevent fraud, and comply with legal obligations.

 

3. Sharing Your Information

 

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: We may share your information with trusted third-party companies that perform services on our behalf, such as payment processing, website hosting, email delivery, or marketing.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

 

4. Your Choices and Rights

 

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

  • Cookies: As mentioned above, you can manage your cookie preferences through your browser settings.

 

5. Data Security

 

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

 

6. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

 

7. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

 

8. Contact Us

 

If you have any questions about this Privacy Policy, please contact us:

Refined Aqua 702-518-5878 info@refinedaqua.com refinedaqua.com